Artificial intelligence? It’s no mere tool, but a capability. And just like a superhero discovering their powers for the first time, you can’t expect an employee or organization to master that newfound capability without rethinking everything—and making a bit of a mess along the way.
At the annual Fortune Brainstorm Tech dinner during CES in Las Vegas, a panel of senior technology executives deliberated the nuances of AI-driven change management—and in particular, where humans must remain “in the loop” as agentic AI sweeps across the corporate world.
“[With] any technology adoption, it’s tempting to … [take] the things we’ve always done and see how we can do it a little bit differently and a little bit better,” said Deloitte CTO Bill Briggs. “What we’ve found with AI is, that’s a trap.”
Sure, impact and value have been demonstrated in more “bounded” places within organizations, Briggs added. But “we can’t use how we’ve always thought
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