Consumer demand for OBSI services reaches record high levels in 2023
TORONTO, March 15, 2024 (GLOBE NEWSWIRE) — The Ombudsman for Banking Services and Investments (OBSI) released its 2023 Annual Report.
In 2023, OBSI responded to more than 17,000 public inquiries – a 63% year-over-year increase from the record levels reached in 2022. This was largely driven by banking inquiries that rose 56% when compared to 2022. Investment inquiries increased by 22% year over year.
In total, OBSI opened 3,050 cases in 2023, compared to last year’s record high of 1,151, representing a 165% year-over-year increase.
“This was a pivotal and groundbreaking year for OBSI. Our organization successfully met some very significant operational challenges as consumer demand for our services soared,” said Sarah Bradley, Ombudsman and CEO, OBSI. “The number of Canadians who reached out to us for information and assistance set a new record in 2023, following on several consecutive years of record h
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