AI is no longer a question of if or when. It’s already here. Embedded in pilots, demos, and proofs-of-concept across nearly every major enterprise. But here’s the catch: most of those AI projects go nowhere.
In fact, the percentage of companies scrapping a majority of their AI initiatives jumped from 17% to 42% this year, according to S&P Global Market Intelligence. While the technology is real, the operating model isn’t.
At ServiceNow, we’ve led AI through shared leadership—not from the top down. The collaboration between technology and business functions may take different forms, but the goal remains the same: make AI deliver measurable business outcomes and avoid siloed innovation at all costs. Specifically, we’ve built a pact between the CIO and COO that treats AI as a business system and experience layer, with shared outcomes and measurable results. We’ve already realized $350 million in value from productivity and time savings, while focusing
We współpracy z: https://fortune.com/2025/10/29/ai-doesnt-fail-on-tech-fails-on-leadership-servicenow-commentary/
